7 Call Center Jobs Hiring Now

January 4, 2023 | Career Blog

For high school or college students looking to enter the workforce, you might think that retail or fast food jobs are the only options to find work. However, entry-level workers should consider the alternative of call center jobs.

These positions are a fantastic way to gain experience in customer service, and they often allow employees to get a feel for a company from the ground up. Find out more about some of the most intriguing call center jobs hiring now in our list below.

Our List of Call Center Jobs Hiring Now

Call centers offer a fast-paced working environment, and these positions often provide many opportunities for advancement. Take a look!

1. Customer Service or Bilingual Customer Service Representative – median U.S. salary of $48,000/year.

When people think of an entry-level call center job, a customer service representative is usually the title that comes to mind. These representatives take incoming calls to help customers make purchases or returns. They can also help customers set up new orders or services. Representatives will also help customers work through any issues with products or services to ensure that customers have the best experience possible. A good customer representative is detail-oriented, enjoys thinking on their feet, and has strong problem-solving skills.

Bilingual service representative positions are also common. These representatives speak both English and another language, which is usually Spanish. They’ll work with customers who don’t speak English to solve problems. They may also work as a link between the customer and other departments within the call center to ensure proper communication.

• Help customers place orders, request services, and make returns.
• Solve customer issues for a positive customer experience.
• Answer questions about various products or services.
• Relay information from customers to other departments.

2. Remote Customer Service Representative – median U.S. salary of $48,000/year.

Remote representatives share all of the same duties as in-person customer service representatives, but they work from home instead of coming into an office.

Remote workers may also be asked to work different hours than in-person employees. For example, remote representatives often work evenings, nights, or weekends.

The flexible schedule makes the position one of the best jobs for college students, as you can work around your class schedule.

• Utilize problem-solving skills to mitigate issues.
• Work flexible hours to ensure customers have access to customer service at all times.
• Work with other team members to answer customer questions or settle problems.
• Aid in scheduling deliveries, returns, or maintenance.

3. Escalations Specialist – median U.S. salary of $45,000/year.

Sometimes problems are too challenging or complex for customer service representatives to solve in one call or in a short amount of time. In these cases, an escalations specialist can step in. Escalations specialists are trained to work on more technical or difficult problems.

These call center employees are calm, friendly, and helpful and display excellent critical-thinking skills. Escalations specialists are often people who enjoy fixing problems or solving puzzles. They work to ensure that, even if a customer or client has encountered an issue, the customer has an overall positive experience.

Although escalations specialists may need more extensive training, the position is still an entry-level one, making it a good choice when it comes to jobs for high schoolers or college students with strong critical thinking skills.

• Work to solve more challenging problems.
• Deescalate situations and ensure that customers have a positive experience.
• Work with customer service representatives and other departments to help customers.

4. Call Center Sales Advisor – median U.S. salary of $34,500/year.

When potential clients or customers call in, they may not yet have decided whether to make a purchase or request services. Many customers may not even know what exactly they want to buy. Call center sales advisors can help.

Sales advisors work with customers or clients to find products or services that fit their needs. These employees can also work to facilitate sales by offering discounts, completing transactions, and scheduling deliveries, services, or maintenance.

Sales advisors are friendly people who enjoy chatting with customers. They know the company’s products or services and can answer customer questions with specific information.

• Complete sales and schedule services or the delivery of products.
• Answer questions regarding products and services.
• Offer advice about what products or services will most benefit customers.

5. Support Specialist – median U.S. salary of $55,000/year.

Sometimes, customers call with questions about technical issues. Support specialists receive these calls and help customers troubleshoot issues with their products or services. These specialists can often solve the problem over the phone, but if they can’t, they can help customers schedule maintenance or return items.

• Troubleshoot technical issues.
• Work through customer problems to find solutions.
• Help customers schedule maintenance.
• Schedule deliveries for replacement parts or products.

6. Live Chat Agent – median U.S. salary of $33,000/year.

Not every customer wants to speak to a representative on the phone. Some people prefer to type or text, while other people only need an answer to a quick question. In this case, companies often offer a live chat feature where customers can type a question and get a fast but thorough answer.

Like customer service representatives, live chat agents answer questions regarding products, services, discounts, coupons, deliveries, and returns. Live chat agents also help customers make purchases or schedule services for clients.

Problem-solving skills also come in handy, as chat agents often help customers solve any issues they have.

• Chat through text with customers to answer questions or solve problems.
• Help customers complete purchases or returns.
• Schedule services.
• Liaison with other team members to offer an excellent customer experience.

7. Social Media Customer Care Associate – median U.S. salary of $39,000/year.

Call centers, like many businesses, often utilize social media to offer customers information or encourage purchases. Many customers and clients also reach out to companies through social media.

Social media customer care associates offer customer support through these social media platforms. They answer questions, take suggestions, solve issues, and help customers get in touch with other call center team members.

• Answer questions or solve issues via social media.
• Respond to online reviews.
• Direct customers to the proper customer support staff.

Ready to Find a Call Center Job Near You?

If you’re looking for an exciting, challenging, and rewarding entry-level position, especially in a call center environment, consider working with a staffing agency such as Allegiance Staffing.

Staffing agencies help job candidates enter the workforce by matching them with roles suited to their skills and interests.

You can visit the Allegiance Staffing Jobs Board to view positions in your area or contact our helpful team to learn more about how to apply for nearby call center jobs hiring now.