9 Call Center Jobs Hiring Now Near You
June 13, 2022 | Career Blog
Providing quality customer service is one of the most important aspects of a business. In fact, a recent Microsoft survey revealed that 90 percent of customers view customer service as a key factor when making choices about where to buy products or services.
That’s why customer service roles in a call center are so important to help the company that you work for. Call centers are the frontlines of customer interaction – you can help answer questions, resolve disputes, and solve problems to create a favorable experience. Plus, there are opportunities to manage call centers and implement strategies to support company growth.
If you would like to enter into this exciting field or if you would like to advance in your customer service career, then consider call center jobs hiring now that could be a good fit for your skills, experience, and personality.
Call Center Jobs Hiring Now Across the U.S.
Whether you’re looking for an entry-level job or a more advanced role as a director, you can find high-quality call center jobs right now. Consider these opportunities at various stages of your experience.
Entry-Level Call Center Jobs
To get started working in a call center, check out these typical job titles and responsibilities.
1. Call Center Representative/Specialist/Agent (general).
- Answer incoming calls or emails from customers.
- Check the status of an order.
- Use product knowledge to solve problems for customers.
- Note: this could be a remote or part-time job for certain companies.
2. Call Center Service Representative.
- Build positive relationships with current customers and prospects.
- Make recommendations to customers/prospects.
- Decide on discounts and other offers to offer the customer/product.
- Close sales over the phone or by email.
3. Data Entry in a Call Center.
- Collect customer data over the phone, email, or from surveys.
- Enter data into a database or other piece of software.
- Communicate data to managers/directors.
- Audit existing customer data to find errors and implement corrections.
Managerial Call Center Jobs
As you advance in your career, you may be equipped to take on more managerial oversight in a call center. Consider these rewarding job opportunities.
4. Call Center Lead.
- Serve as the team lead for call center representatives.
- Step in to resolve difficult customer service situations.
- Support the general operations of the call center.
- Document and monitor response times, resolutions, and outstanding disputes.
5. Call Center Supervisor.
- Direct the daily activities of a call center operation.
- Recruit and hire effective representatives to provide excellent customer service.
- Provide coaching and training to reps to help them resolve customer issues.
- Be held accountable for resolving issues and meeting team metrics.
6. Customer Service Manager/Coordinator.
- Serve as a liaison between the call center and general customer service team.
- Optimize the connection between both teams to improve customer support.
- Identify gaps that need to be addressed to create greater cohesion.
- Report results or give presentations to company management.
Director Call Center Jobs
The further you advance in your career, you could achieve a director-level role that involves implementing strategies and playing a more important role in supporting the overall business.
7. Call Center Director.
- Establish call center strategies and programs to achieve growth.
- Support the execution of each program within the call center.
- Coordinate call center activity with Marketing teams.
- Analyze the performance of each program.
- Report the results of the programs to management.
8. Director of Customer Service.
- Strategize external customer service campaigns to increase engagement.
- Strategize internal campaigns to help motivate customer service reps.
- Serve on Customer Service Leadership Team, making key decisions.
- Collaborate with other departments to grow revenue and increase profitability.
- Analyze the results of campaigns and report the findings to management.
9. Operations Director.
- Lead the business operations of large call centers.
- Provide coaching and leadership to call center managers and reps.
- Collaborate with senior leaders throughout the organization.
- Satisfy internal expectations for budget, schedule, and quality requirements.
- Understand how Customer Service affects other areas of the business to drive toward improvements.
Find a Call Center Job Today
Where are you on your career path? We are confident that no matter your experience, you can find a great call center job today.
To get started, browse our Jobs Board to see if there is a ready-made job available near you.
Or, if you don’t see a job that fits your experience and location, give us a call today to see if we can connect you directly to a new opportunity in the call center. We look forward to supporting your career path!