Young man and woman working the front desk at a hotel

How to Describe a Front Desk Job on a Resume

By Allegiance Staffing
March 23, 2021

If you are looking for a new hospitality position and are wondering how to describe a front desk job on a resume, you have come to the right place. Building a resume isn’t rocket science, but it does require a little strategic thinking. The information that you include on your resume plays a major role in whether or not a business will call you in for an interview. You want to make sure that you’re only including the stuff that will display why you’re a good fit for the position you’re applying to in a simple and direct manner. Luck for you, we specialize in resume building and staffing for hospitality jobs, so we have some solid advice. Check it out below!

What to Include

Your resume should be split up into a few different sections, making it easy for the reader to jump to the information they are looking for. Generally, the sections are as follows:

  • Name and contact info: including your first & last name, email, phone number, and current address.
  • Summary of intention: where you give a brief explanation of your skillset, the type of job you’re looking for, and why that is applicable to the company you’re applying to.
  • Work experience: here you will include all of your prior work experience that will help you land a position in hospitality. Within this section you’ll include the position title, company and location, period of time you worked there, and what your responsibilities and achievements were. It’s really important that you don’t leave big chunks of time in between jobs if possible. If you held positions in a different industry, include the responsibilities and achievements that are relatable to the work you’re looking for.
  • List of skills: provide a bulleted list of skills you have that will be attractive to the employer.
  • Education, certifications, additional languages: on the bottom you can include these sections if you have anything to note for these items.

Front desk jobs typically consist of the same responsibilities, so you can use these examples, but make sure to modify them a little to make them your own. The general duties for this position should look something like this:

  • Greeted customers & answered their questions in a timely, welcoming, and efficient manner.
  • Informed customers of company policies and payment methods.
  • Communicated to the rest of the staff when and what accommodations needed to be ready for customers.
  • Checked customers in and out and processed payments for the services they received.
  • Communicated important information to the front desk staff coming in at the end of my shift.

Some examples of what achievements that may be acquired at a front desk job are:

  • Any acknowledgements from customers, staffing, or management for the work you did (such as team member of the month, your name being dropped in customer surveys, etc).
  • Job promotions received over a short span of time.
  • Additional responsibilities tasked to you that were unusual for a person in your role, but given because of your dependability.

Additional Resume Tips for 2021

The expectations and preferences in the interview climate is always evolving, so it’s good to learn a little bit about what employers are paying attention to most these days. Given what happened in 2020, a lot of people are out of work, and that means interviewers are getting way more applicants than they’re used to. This is why it’s more important than ever that your resume is stellar and your intentions are clear. That being said, some examples of things to include on your resume in 2021 are:

  • The ability to adapt to changes smoothly, this is a big one as companies are having to adjust to COVID-19 parameters.
  • Being forward thinking and a team leader, to show that you have independence and can hold your own in a socially distanced environment.
  • Your skills are more important than your experience, so focus on those. As many companies are needing to cover openings quickly, they’re mostly concerned with your capabilities and ability to lock it in.

We Provide Free Resume Advice for Hospitality Jobs!

Making your resume attractive to employers in the hospitality industry is part of the services we provide FREE to people like you. Allegiance Staffing has locations everywhere and can help you get your next hospitality job and future jobs down the line! Give us a call today to learn more.

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