Does Your Hospitality Staffing Need an Attitude Adjustment?
By Allegiance Staffing
December 10, 2013
Customers don’t always let you know when they’ve received great service or when an employee has been particularly helpful. But when they experience a problem, look out. They will be sharing their customer service horror story all over Facebook and with the very people who just might be your next customers.
That’s why having courteous, pleasant and well-trained hospitality staff is so very important. They often serve on the frontlines of your business, answering the phones, working the front desk or interacting with customers as they set up for a conference in your hotel.
If you’re in the hospitality business, you know how hard it can be to find workers who have the skills you need plus the attitude that’s so important to maintaining a high level of customer service. These temporary hospitality employees can be the determining factor in how happy customers are – and if you’ll get their repeat business.
A resort in Tennessee – one of the largest employers in the state – was experiencing extremely high turnover and having a particularly hard time establishing a reliable permanent work force, especially workers in the time-sensitive areas of conference and banquet set up.
Allegiance Staffing stepped in and helped the resort management team rebuild the hospitality department. We became a part of their own human resources division, successfully and quickly staffing the department with as many as 30 workers.
The result? About half the workers we supplied were hired as regular employees with the company after the mandatory 90-day period.
We understand the needs of hospitality staffing and that important blend of skills and attitude. Those are areas we explore with potential hires in our 3-Day Hiring Process. We’re able to vet workers for their hospitality skills and experience as well their customer service attitude. Everyone who applies with Allegiance Staffing must go through this 3-Day Hiring Process. Many people don’t return after the first day – and that’s OK. We know those people weren’t right for the job and certainly not for your company.
We know the hospitality industry is stressful. It’s fast-paced and demanding. You need to focus on your business and not be constantly worried about whether your temporary hospitality staff members are treating your guests with the utmost respect and outstanding customer service.
Let us be your staffing partner. We’ll screen potential hires and give you the highest caliber of employees to greet, serve and help your customers.